Privacy policy
Last updated: 16 July 2026
At Clover & Lore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
If you have any questions about this policy, please contact us at hello@cloverandlore.com.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Your name
Billing and delivery address
Email address
Telephone number (if provided)
Payment information (processed securely by our payment providers)
Order history
Personalised messages submitted for your order
IP address and device information
Website usage data collected through cookies and analytics
How We Use Your Information
We use your information to:
Process and deliver your order
Provide customer support
Process payments
Send order confirmations and shipping updates
Respond to enquiries
Improve our website and customer experience
Prevent fraud and protect our business
Send marketing emails (only where you have given your consent)
Personalised Messages
If you choose to include a personalised message with your order, we use this information solely to produce your personalised gift.
We do not publish or share these messages without your explicit permission.
Payment Information
We never store your full payment card details.
Payments are securely processed by trusted third-party payment providers, such as Shopify Payments, PayPal, Apple Pay, Google Pay or other payment services available at checkout.
Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
Shopify
Payment providers
Delivery and courier companies
Email service providers
Website analytics providers
Professional advisers where legally required
We never sell your personal information.
Cookies
Our website uses cookies to:
Remember your preferences
Enable website functionality
Analyse website traffic
Improve your shopping experience
Measure advertising performance
You can manage or disable cookies through your browser settings.
Marketing
If you subscribe to our newsletter, we may occasionally send updates about new products, collections and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in any email.
Your Rights
Depending on where you live, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Request a copy of your data
Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us at hello@cloverandlore.com.
Data Retention
We only keep your personal information for as long as necessary to:
Fulfil your order
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
When your information is no longer required, it will be securely deleted.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Clover & Lore
📧 hello@cloverandlore.com